Support
Customer support
Need a hand? We're a small team and we answer real questions from real people. Here's how to reach us and where to find quick answers.
Contact our team
Email us and we'll get back to you. Please include the email address on your account and a short description of what you were doing, so we can help faster.
Email supportWhat to expect
We read every message and reply to genuine questions, usually within a couple of business days. Phenomen does not provide investment advice — support covers accounts, billing, setup, and data questions.
Data & market hours
Market data covers TASE-listed equities and indices during trading hours (Sunday–Thursday, 09:45–17:30 Israel time). End-of-day figures reflect the most recent close; live intraday endpoints return empty results when the market is closed.